**Please see product descriptions for more specific sizing details as some items may fit bigger or smaller than the standards outlined above!
2019 HOLIDAY RETURN POLICY
All deadlines are extended until January 4, 2020. The conditions below still need to be met and sale items are still final sale.
We strive to sell products that you will love but if for some reason you are unhappy with your online purchase, you may return it on the following conditions:
* All items are un-worn, un-washed, un-altered and have the original tags still attached.
* Your order is less than 14 days old.
*Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be accepted. It must be in its original condition.
All returned items are for STORE CREDIT ONLY, no refunds. You will receive the full value of the items returned. Shipping charges are not refundable.
After an order has been placed, it is immediately confirmed and can not be cancelled.
Click HERE to start your online return. You have 14 days after your shipment has been delivered to initiate the return process. Any unauthorized returns will not be accepted and returned to you at your cost.
You are responsible for the return shipping cost.
Once we receive your return, you will receive an email with your store credit amount and the code to use it online. If you used free shipping for orders over $130 and your return results in the order total dropping below $130, the $10 original shipping cost will be deducted from your store credit.
Please visit us in-store to return your items during regular business hours. You have 2 weeks from the date of your order pickup email to return.
ALL SALE ITEMS ARE FINAL SALE. Accessories such as jewelry, bralettes, hair ties etc. are FINAL SALE.
If you believe you have received an item with a defect we must be contacted within 72 hours of the date it was delivered to you in order for you to get a replacement. After the 3 days, there is nothing that we can offer you. Printed designs will have slight variations in the design and this is NOT considered a defect.
FREE SHIPPING: Orders ship for free on orders over $130. They will be shipped the most economical method possible. Most jewelry ships for free through Canada Post Lettermail. These shipments do not include tracking and may take a few weeks to be delivered. We are not responsible for lost Lettermail shipments. If you would like a tracking number for your jewelry order, please email us.
**If you elect to have your order held beyond one week (usually in order to ship together with another item) the above policy does not apply. If you notify us within 7 days of receipt we can process an exchange for another size, if that item is still in stock. If your item has sold out, your purchase is then a final sale and we can not take it back for store credit.